Terms of service
1. Contractual Relationship
These Terms of Use (“Terms”) govern your access to and use of the applications, websites, content, products, and services (the “Services”) provided by You First Group Limited (“You First,” “we,” “us,” or “our”), a company registered under the laws of Hong Kong SAR.
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.
By accessing or using the Services, you agree to be bound by these Terms, creating a contractual relationship between you and You First. If you do not agree to these Terms, you may not access or use the Services. These Terms supersede any prior agreements or arrangements with you.
We may amend these Terms from time to time. Amendments will be effective upon posting updated Terms within the app or website. Your continued use of the Services after such posting constitutes your consent to be bound by the updated Terms.
Our collection and use of personal information are governed by our Privacy Policy, available at: https://youfirsthk.com/privacy_policy
2. The Services
2.1 Nature of Services
The Services provide a platform enabling users to book appointments for sports coaching and beauty & wellness related services (e.g., nails, salons, spa's) offered by independent third-party providers (“Providers”).
2.2 Provider Relationship
You First facilitates the booking of services between Users and Providers but does not itself provide sports coaching, wellness treatments, or related services. Providers are independent contractors, not employees, agents, or representatives of You First.
2.3 No Guarantee of Quality or Suitability
You acknowledge that all services are provided by independent Providers and agree that You First is not responsible for the quality, suitability, or availability of services provided by Providers.
3. License
3.1 Subject to your compliance with these Terms, You First grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to:
Access and use the Services on your personal device solely for booking services; and
Access any content, information, or materials provided through the Services for personal use.
3.2 All rights not expressly granted are reserved by You First.
4. User Requirements and Conduct
4.1 Eligibility
You must be at least 18 years old to use the Services.
4.2 Account Responsibility
You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account. You must ensure your account details are accurate and up-to-date.
4.3 Prohibited Conduct
You may not:
Misuse the Services or violate applicable laws;
Cause nuisance, inconvenience, or damage to Providers or other users;
Attempt to access the Services using unauthorized means.
5. Booking and Payment Terms
5.1 Booking Confirmation
All bookings are confirmed only upon full payment via the app.
5.2 Rescheduling
Rescheduling must be mutually agreed upon by both the User and the Provider and facilitated via the platform.
5.3 Cancellation Policy
Cancellations 24 hours or more in advance—no fee
Cancellations Less than 24 hours in advance—50% of the cost of services booked
No-shows—100% of the cost of services booked
5.4 Refund Policy
All payments made through the platform are final and non-refundable, except as required by applicable law.
6. Liability Waiver
6.1 No Liability for Provider Services
You First is not liable for any damages, injuries, or losses arising from the use of services provided by independent Providers. You acknowledge that your use of these services is at your own risk.
6.2 Platform Operations
You First disclaims all liability for interruptions, errors, or malfunctions of the platform.
6.3 Indemnity
You agree to indemnify and hold harmless You First, its affiliates, officers, directors, and employees from claims, damages, or expenses arising out of:
Your use of the Services;
Breach of these Terms;
Third-party claims related to Provider services.
7. Third-Party Services
The Services may include third-party advertisements or links. You First does not endorse or assume responsibility for third-party content or services.
8. Payment Terms
8.1 Charges are determined by the Providers and facilitated by You First as the limited payment collection agent. Payments are final and non-refundable.
8.2 You First reserves the right to adjust fees at its discretion.
9. Limitation of Liability
To the maximum extent permitted by law, You First shall not be liable for indirect, incidental, or consequential damages arising from:
Your use of the platform or services;
Transactions with Providers.
In no event shall You First’s total liability exceed [$500 HKD]
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of Hong Kong SAR. Disputes shall first be resolved through mediation. If unresolved, disputes may proceed to arbitration under the rules of Hong Kong SAR.
11. Miscellaneous
11.1 If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in effect.
11.2 These Terms constitute the entire agreement between you and You First.
Contact Information
For questions, concerns, or notices:
Email: contact@youfirsthk.com
By using the You First app, you acknowledge and agree to these Terms and Conditions, including the liability waiver.
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.
By accessing or using the Services, you agree to be bound by these Terms, creating a contractual relationship between you and You First. If you do not agree to these Terms, you may not access or use the Services. These Terms supersede any prior agreements or arrangements with you.
We may amend these Terms from time to time. Amendments will be effective upon posting updated Terms within the app or website. Your continued use of the Services after such posting constitutes your consent to be bound by the updated Terms.
Our collection and use of personal information are governed by our Privacy Policy, available at: https://youfirsthk.com/privacy_policy
2. The Services
2.1 Nature of Services
The Services provide a platform enabling users to book appointments for sports coaching and beauty & wellness related services (e.g., nails, salons, spa's) offered by independent third-party providers (“Providers”).
2.2 Provider Relationship
You First facilitates the booking of services between Users and Providers but does not itself provide sports coaching, wellness treatments, or related services. Providers are independent contractors, not employees, agents, or representatives of You First.
2.3 No Guarantee of Quality or Suitability
You acknowledge that all services are provided by independent Providers and agree that You First is not responsible for the quality, suitability, or availability of services provided by Providers.
3. License
3.1 Subject to your compliance with these Terms, You First grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to:
Access and use the Services on your personal device solely for booking services; and
Access any content, information, or materials provided through the Services for personal use.
3.2 All rights not expressly granted are reserved by You First.
4. User Requirements and Conduct
4.1 Eligibility
You must be at least 18 years old to use the Services.
4.2 Account Responsibility
You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account. You must ensure your account details are accurate and up-to-date.
4.3 Prohibited Conduct
You may not:
Misuse the Services or violate applicable laws;
Cause nuisance, inconvenience, or damage to Providers or other users;
Attempt to access the Services using unauthorized means.
5. Booking and Payment Terms
5.1 Booking Confirmation
All bookings are confirmed only upon full payment via the app.
5.2 Rescheduling
Rescheduling must be mutually agreed upon by both the User and the Provider and facilitated via the platform.
5.3 Cancellation Policy
Cancellations 24 hours or more in advance—no fee
Cancellations Less than 24 hours in advance—50% of the cost of services booked
No-shows—100% of the cost of services booked
5.4 Refund Policy
All payments made through the platform are final and non-refundable, except as required by applicable law.
6. Liability Waiver
6.1 No Liability for Provider Services
You First is not liable for any damages, injuries, or losses arising from the use of services provided by independent Providers. You acknowledge that your use of these services is at your own risk.
6.2 Platform Operations
You First disclaims all liability for interruptions, errors, or malfunctions of the platform.
6.3 Indemnity
You agree to indemnify and hold harmless You First, its affiliates, officers, directors, and employees from claims, damages, or expenses arising out of:
Your use of the Services;
Breach of these Terms;
Third-party claims related to Provider services.
7. Third-Party Services
The Services may include third-party advertisements or links. You First does not endorse or assume responsibility for third-party content or services.
8. Payment Terms
8.1 Charges are determined by the Providers and facilitated by You First as the limited payment collection agent. Payments are final and non-refundable.
8.2 You First reserves the right to adjust fees at its discretion.
9. Limitation of Liability
To the maximum extent permitted by law, You First shall not be liable for indirect, incidental, or consequential damages arising from:
Your use of the platform or services;
Transactions with Providers.
In no event shall You First’s total liability exceed [$500 HKD]
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of Hong Kong SAR. Disputes shall first be resolved through mediation. If unresolved, disputes may proceed to arbitration under the rules of Hong Kong SAR.
11. Miscellaneous
11.1 If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in effect.
11.2 These Terms constitute the entire agreement between you and You First.
Contact Information
For questions, concerns, or notices:
Email: contact@youfirsthk.com
By using the You First app, you acknowledge and agree to these Terms and Conditions, including the liability waiver.